Common legal and account questions
Account access depends on local law where you're located. We serve players in most Indonesian regions. When you start the signup form, we'll confirm eligibility for your area. If you're unsure, contact our live chat team and we'll clarify your specific situation.
Your deposit history and transaction records remain on file for seven years for regulatory purposes. Personal details such as your name, email and phone are retained until you formally request deletion. You can request data deletion from Account > Legal & Privacy, and our team processes it within 14 days where local law permits.
When you request a withdrawal, we verify your account details against your initial deposit records and ID verification data. This process takes 1–2 hours. If we need additional information, you'll receive an email with next steps. You can also check verification status in Account > Withdrawals at any time.
Deposits are processed through licensed payment providers and encrypted immediately. Your wallet details are never stored in full; only a token is kept on our system. Funds move directly from your wallet to our escrow account within seconds. We do not hold payment details after the transaction completes.
Log in and go to Account > Legal & Privacy, then select Download Activity Log. The file includes every deposit, withdrawal, table session and login over your account lifetime. The download is available within minutes and sent to your registered email.
Contact our support team via live chat or email with your transaction ID and the date. We review your account history and payment provider records, then confirm the outcome within 24–48 hours. If a reversal is warranted, funds return to your wallet within one business day.
Yes. Go to Account > Settings and select Close Account or Restrict Access. Your request takes effect immediately. Funds in your wallet are held in escrow for 30 days while we verify no pending transactions remain. After that, you can request a withdrawal to your original payment method.
